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Privacy Policy

Effective Date: July 4, 2026

1. Introduction and Overview

Welcome to MILUNIĆ PROMET j.d.o.o. (“we,” “us,” “our,” or the “Company”). We operate the e-commerce website located at www.milunicpromet.com (the “Site”). We are fully committed to protecting your privacy and safeguarding your personal data.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our Site, register an account, or make a purchase. It also details your privacy rights under applicable data protection laws, including the European Union General Data Protection Regulation (GDPR).

By accessing our Site or purchasing our products, you agree to the practices described in this policy. If you do not agree with any terms herein, please discontinue the use of our services immediately.

2. Data Controller

For the purposes of the GDPR and other applicable data protection laws, the data controller responsible for your personal information is:

  • Company Name: MILUNIĆ PROMET j.d.o.o.
  • Registered Address: Obala Tome Bakača Erdödyja 5, 44000 Sisak, Croatia
  • Contact Email: mooncove@milunicpromet.com
  • Contact Phone: +(385)98 1609451

3. Information We Collect

We collect several types of information from and about users of our Site, including:

Personal Identification Information

  • Contact Data: First name, last name, billing address, shipping address, email address, and phone number.
  • Account Credentials: Usernames, passwords, and similar security information used for authentication.
  • Financial Data: Payment card details, bank account information, and transaction histories. (Note: Financial details are processed directly by our secure third-party payment gateways).

Technical and Usage Data

  • Device Data: IP address, browser type and version, time zone setting, operating system, and platform.
  • Interaction Data: Pages visited, products viewed, search terms, response times, and download errors.

4. How We Collect Your Data

We use different methods to collect data from and about you, including:

  • Direct Interactions: You provide data by filling out forms, creating accounts, or purchasing products.
  • Automated Technologies: As you interact with our Site, we automatically collect technical data via cookies and server logs.
  • Third Parties: We may receive data from analytics providers (like Google), payment networks, and delivery services.

5. Legal Basis for Processing

Under the GDPR, we only process your personal data when we have a valid legal basis to do so:

  • Performance of a Contract: Processing is necessary to fulfill your order, deliver products, and manage your account.
  • Legitimate Interests: Processing helps us improve our website, prevent fraud, and provide effective customer support.
  • Compliance with Legal Obligations: We must retain financial and transactional data to comply with Croatian tax and accounting laws.
  • Consent: We rely on your explicit consent for sending marketing communications and deploying non-essential cookies.

6. How We Use Your Information

We use the collected information for the following specific purposes:

  • Order Fulfillment: Processing payments, managing shipments, and handling returns or exchanges.
  • Account Management: Registering you as a customer and maintaining your account profile.
  • Customer Support: Responding to inquiries, resolving issues, and managing complaints.
  • Marketing Communications: Sending newsletters and promotional offers (only if you have opted in).
  • Site Optimization: Analyzing user trends to enhance website security, functionality, and performance.
  • Fraud Prevention: Monitoring transactions to detect and prevent unauthorized or illegal activities.

7. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data. We only share your information with trusted third parties to execute our services:

  • Service Providers: Logistics partners, IT hosting providers, and customer service platforms.
  • Payment Processors: Secure third-party gateways that manage and process credit card payments safely.
  • Professional Advisors: Auditors, lawyers, and insurers providing professional corporate services.
  • Legal Authorities: Government bodies when required by Croatian law or European Union regulations.

8. International Data Transfers

Your data is primarily stored and processed within the European Economic Area (EEA). If we transfer your personal data outside the EEA, we ensure a similar degree of protection by implementing at least one of the following safeguards:

  • Transferring data to countries approved by the European Commission as providing an adequate level of protection.
  • Using specific Standard Contractual Clauses (SCCs) approved by the European Commission which give personal data the same protection it has in Europe.

9. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.

  • All online payment transactions are encrypted using secure socket layer (SSL) technology.
  • Access to your personal data is strictly limited to employees, agents, and contractors who have a legitimate business need to know.
  • We maintain strict internal procedures to deal with any suspected personal data breach and will notify you and any applicable regulator where we are legally required to do so.

10. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

  • Order Data: Retained for up to 10 years to comply with legal tax and accounting obligations under Croatian law.
  • Account Data: Retained as long as your account remains active or until you request its deletion.
  • Marketing Data: Retained until you withdraw your consent or unsubscribe from our mailing lists.

11. Your Privacy Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Right of Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of any incomplete or inaccurate data.
  • Right to Erasure (“Right to be Forgotten”): Request deletion of your data when there is no valid reason for us to keep it.
  • Right to Restrict Processing: Ask us to suspend processing your data in specific scenarios.
  • Right to Data Portability: Request the transfer of your data to you or a third party in a structured format.
  • Right to Object: Object to processing where we rely on a legitimate interest or use data for direct marketing.
  • Right to Withdraw Consent: Withdraw consent at any time where we rely on consent to process your data.

To exercise any of these rights, please contact us directly at mooncove@milunicpromet.com.

12. Cookies and Tracking Technologies

Our Site uses cookies to distinguish you from other users, enhance your browsing experience, and analyze site traffic.

  • Essential Cookies: Required for system administration, fraud prevention, and shopping cart functionality.
  • Analytics Cookies: Help us understand how visitors interact with the website so we can improve its performance.
  • Marketing Cookies: Used to deliver relevant advertisements tailored to your interests.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Site may become inaccessible or not function properly.

13. Third-Party Links

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

14. Children’s Privacy

Our Site and services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that a child under 16 has provided us with personal data without verifiable parental consent, we will take immediate steps to delete such information from our servers.

15. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

16. Complaints

If you have any concerns or complaints about our use of your personal data, you have the right to make a complaint at any time to the Croatian Personal Data Protection Agency (Agencija za zaštitu osobnih podataka – AZOP), the Croatian supervisory authority for data protection issues (www.azop.hr).

We would, however, appreciate the chance to deal with your concerns before you approach the AZOP, so please contact us first at mooncove@milunicpromet.com.

17. Contact Us

If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us using the details below:

  • Email: mooncove@milunicpromet.com
  • Postal Address: MILUNIĆ PROMET j.d.o.o., Obala Tome Bakača Erdödyja 5, 44000 Sisak, Croatia
  • Phone Number: +(385)98 1609451